I am sorry to hear that the service has not kept up to your expectations, unfortunately, due to the Covid pandemic much has had to change very quickly and staff have had to self-isolate and yes, a few have left due to their own health concerns during this time and other reasons. Whilst we are working hard to bring all our services back pre-Covid, some changes will have to remain for the foreseeable future. We will always try and do our best to ease anyone's anxiety levels and on this occasion, this clearly hasn't been done. We will also look at concerns around staff completing domestic tasks. I thank you for your feedback.