Dear Amanda, we are so very grateful for you taking the time to write this review. One of the areas we work very hard on is speed of response, flexibility, and providing peace-of-mind to loved ones that they can entrust care of their loved ones to us, knowing that they will also receive details of every care visit via an app on their phone, wherever they are. Each client is very dear indeed to us and we always want to become an extended member of the family, able to do whatever is needed to enhance day-to-day life. We are very grateful indeed to you!