I am delighted to read such positive comments, we cared very much for your mother and knew that we wanted to help you respect her wishes. I am really pleased that you appreciated, the hands-on approach from our Operations Director, Registered Care Manager and Senior CAREGiver that meant that your mother received the outstanding care you have described. A lot of work has been ongoing to ensure that we operate the highest level of safety protocols because of COVID-19. Please accept my thanks for such a great review and I will ensure all the Team receive your lovely compliments.