It is so nice to hear such a glowing review and to hear that our team have gone “above and beyond” to ensure that your mother was safe and felt comforted. I am pleased that you have shared with others how quick we are to respond and adapt to your mother's needs, allowing a prompt but safe discharge from hospital. We agree that your mother has built a trust and wonderful relationship with her main carer and are pleased that this reassures you and your family. A lot of work has been ongoing to ensure that we operate the highest level of safety protocols because of COVID-19.  I will ensure all the Team receive your lovely compliments and a big 'thank you' for your feedback.