Thank you for taking the time to review your experience with BGS Healthcare. We value all feedback as we strive for excellence in supporting families across Wiltshire.<br>We understand a choice of carer is important, but also know that when the need for a carer is urgent, we will present all suitable carers, so that we can find a carer as quickly as possible.<br>We are always happy to continue our search if our customers feel like they have not found the right carers and we are sorry to learn this wasn’t clearly communicated to you.<br>I am glad to say that we have come to an agreement that we can now offer you the four care staff you feel comfortable with and are able to manage your double up care, over a flexible rota.