Hi Moira. <br>Thank you so much for taking the time to offer your feedback. The isolation of our customers has been a major concern for us over the last year so we have been very conscious that our staff team continue to develop and maintain friendly and compassionate relationships with our customers. In addition, the regular telephone wellbeing checks undertaken by our management team has helped us identify customers who may be feeling particularly lonely or isolated, and therefore may require extra support. <br>The OpenPass App has proved very successful, with family members, like yourself, advising that they feel reassured to be able to keep up-to-date in live time as to their loved one's care and support, whilst as you acknowledge can also help identify any concerns and deal with them timeously. This has been a great tool to use technology not to replace care but to enhance and assist in meeting our customer's needs.<br><br>Many thanks, and very best regards from all the team.