Thank you for your review. We are sorry that you have had some changes to your care team recently but we have worked really hard to replace some of your team that are no longer with Home Instead, but unfortunately, the match did not work and we had to replace the caregiver. We always make sure you have a team of 3 caregivers that you see regularly to ensure that should one of your team be off poorly then you will always have someone you know that attends. We email/post our rota's on a Thursday to all our caregivers and clients. <br>We really appreciate feedback from our clients to help us improve our service, thank you.