Thank you for your review and for your positive comments about our carers' kindness and professionalism. We will pass this on to the carers who cared for your husband along with your comments about having spoken to you whilst your husband was there and not including him in the conversation. I know that the team often needed to discuss details about your husband's care that he may have struggled to understand due to his dementia diagnosis. However, your comments are very helpful in developing best practice in our dementia communications training in specific situations. At PillarCare we work hard to make sure that all of our clients are treated with empathy, compassion and dignity and all of the carers we recruit have this as a core intrinsic value. We wish you all the very best.