Thank you for taking the time to feedback about the care we provide to your Mother. I am glad you are pleased, however, we do not feel we have provided the best service or done our job properly if someone is not completely happy. On-site checks by trained Supervisors are a regular and frequent part of our quality and carer support process. The pandemic however has meant we have had to curtail these visits to comply with government infection control requirements. As well as peer feedback, we are currently having to rely on people feeding back to us any worries. We will immediately act on this with the aim of ensuring the service is as you are expecting it to be. Our Homecare Team will indeed be contacting you directly regarding your concern and will without, hesitation ensure this is addressed as appropriate.