Hi Bob, thank you so much for taking the time to write a review of Allcare and for the kind words you have written. Our Shrewsbury team have been visiting your mother for quite a few years and I know how well they get on with your mum and dad. Can I take this opportunity to thank you for your support and understanding of Allcare. Sometimes we can't always do things exactly how the service users or family think it should be done, often this is for safety reasons. Our philosophy is not that something can't be done, but how can it be done differently and safely. It has been a difficult year for our staff, they continued to deliver care throughout the pandemic not only putting their own health at risk but possibly that of their own family, they also carry the burden of accidentally passing it on to vulnerable people they were trying to protect. Happily, not one of our clients has contracted coronavirus. Thank you again, I will make sure all the staff who visit receive a copy of your review.