Thank you for taking the time to provide us with such an honest, invaluable review. This really matters to us as we can see where things need some TLC in our teams. Covid has presented us with challenges due to staff having to take time out of their roles where you previously enjoyed such great continuity. It would be really useful if your notes are made using our electronic system so our supervisors can see these too and pick up on any communication required with the team. We will continue to keep in touch with you over the coming weeks to monitor your satisfaction and work with you for that 5-star rating. Thanks again for your feedback.