Thank you for taking the time to complete this review and for speaking with us thereafter to discuss your comments made. It's lovely to hear how much you value and appreciate our service, but we also understand how frustrating it is when your regular carer doesn't arrive as planned and someone else comes in her place. With your visit being 7 am, we accept there have been challenges in communication, and we have taken this on board. We will continue to keep in contact to monitor things. Your feedback is important to us, so thanks again.