Thank you Pauline for your lovely comments. The carers don't feel like they are at work when they are with your Mum and Dad. It really is like home from home. We don't do things for them, we do things with them and this makes our visits so rewarding. Supporting what they can do for themselves and assisting with tasks that are just a bit too much. Yes, the early morning hospital visit was a bit of a challenge but how could we resist not seeing your Dad's face as he woke up at 05.30 am! Glad it all worked out well. Our visit communication technology certainly brings us together and it's great that you can see in real-time what has gone on at the visit each day, even though you are a good many miles away! Stay well and hope to see you soon again.