Thank you for your positive feedback. We're pleased that our care is considered to be 1st class, as we strive to provide high-quality care to your father, and many others in the community too! In regards to the care plan/fact sheet, we now have a folder in your father's home which includes all of the relevant information to support. To help further, we are actually implementing a new system where you can view carer notes once they have visited your father, so you can check in on his well-being almost instantly. We hope this helps and we will keep you updated on the progress. Thanks again for your feedback!