Thank you for your review. I know that mum was a little nervous when you first introduced the idea of carers paying her a couple of visits a week. Due to the fantastic team we have, we found the ideal person to build that initial relationship with her. That relationship has gone from strength to strength and there are now a few of the team who know her and stand in for each other should sickness or holidays occur and maintain that very important continuity of care. As you know, we have the 'no strangers' policy with regards to carers, meaning that they will always be introduced to mum prior to them ever turning up at the door to provide care. I'm delighted how well everything has gone for you and her.