As we have discussed, it is unfortunate that you have sent payment queries to non-reply email addresses nor mentioned that we have supported you in accessing local authority funding. As far as we are aware, all support plan issues have been addressed and you have access to this document and updates through our client portal. The leaving of a face mask on an external waste bin doesn't follow our PPE protocols and as you yourself have stated has only happened once during Covid. Your medication concern we addressed immediately as our app enables us to see during the day if a particular medication has been missed and act upon it. We monitor this daily. In summary, it would have been better, perhaps, if we had had the opportunity to talk these issues through - as your review intimates this does not fairly reflect on how our CareGivers perform.