Hi,<br>Thanks for your comment about the carers.<br>I am sorry that you felt the need to give a lackluster grading for Adigo despite having the prompt response of a review and amendment to your visit times. <br>In the review meeting, it was noted that your regular carers do your bidding when you request early calls and when they are off, the replacement carers go at the times scheduled on your care plan - I take it that this is the shambles you refer to.<br>You have always been in charge of your medication and I am now worried that you need to ask the staff what time to take your medication. <br>You have always had a care plan and after the review, there was the need for an update, hence the new care plan from Adigo and the council.<br>I will arrange another review at your earliest convenience to discuss if you need help with your medication and any other issues you may still have. <br>We will always make sure you get the best support and care there is to offer.<br>Thanking you