Good morning Alison.
Thank you for this. My apologies for the delay in responding to your very kind words.
Your mum is an absolute delight to care for. She brightens our day tremendously and we are all so fond of her. When we visit, we start to chat and get quite carried away with the 'little things' such as cups of tea which are hugely important in maintaining a client's choice of routine and independence, and we will do whatever we need to, to preserve it.
thank you again,
Best wishes.
Liz