Dear Fiona, thank you so much for taking time to leave feedback, it is so very much appreciated. It is great to hear such fantastic feedback about the team that looked after your grandma. COVID has been such a challenge for us all no less for your family. Our vision is to be very much an extended part of the family I know that this was very much the case with your grandma, the staff really looked forward to the visits and being able to help and support her.  Sending our regards to you and your family in what has been a very tough year. Thank you so much for getting in touch to leave such thoughtful feedback.