Thank you for your feedback, Glenda. We are delighted that you felt our care services to be of an excellent standard across the board.  Whilst it is challenging to find several 'Mary Poppins', our recruitment process is very robust and stringent to ensure that we hire not only compassionate carers but also staff who have a 'must do' attitude, show innovation and smart thinking plus demonstrate good written and spoken English. We are pleased that your friend's dignity, choices and wishes were respected by her carers.