Your Review is greatly appreciated Linda, thank you. Our company mission is to 'deliver the best care possible' ensuring a 5-star Service that is safe and trusted by both family members and their loved ones alike.  Yes, all our staff are trained by a fully qualified and experienced Healthcare Trainer and monitored by our experienced Care Management Team, to remain compliant and responsive to clients' wishes.  The carers who visited your mother certainly built a close and fond relationship with your mother and miss visiting her. We were privileged to have been of support and service to your mother plus giving family members peace of mind.