We take any areas of dissatisfaction seriously and try to address any issues jointly with the service user and their family. However, it became apparent, in this case, that there were multiple reports of abuse towards our care workers.  The service user treated young carers very differently to the extent that she was shouting and hitting at the young carers. We agreed to take two young but experienced carers off her calls. Even her husband used to say to the service user to allow care workers to do her care. We brought these issues to the attention of her daughter and social services. Our carers were turned away when they went a few minutes early. service user call times were changed a number of times from 8.30 am to 10.30 am. And frequently the daughter would phone in as late as 11.30 pm to cancel the morning calls. Unfortunately, because of the disruption, this caused to other service users and the lack of cooperation from the service user and her daughter we had to, as a last resort,  give our notice to finish the care package.