Thank you so much for taking the time to write us such a lovely review, considering what you are currently going through. We are so happy that you felt that we always took into consideration your husband’s preferred presences while always focusing on a person-centred approach. All of your husband’s carers have said that it was such a pleasure to provide him with his care and that he will be greatly missed. We are also glad that we managed to achieve his last wish to die at home. Our office understands the urgency for changes to be made and implement as quickly as possible to make life easier and safer for everyone concerned. We are always at the end of the phone as we aim to help wherever possible and even resulting in one of our Supervisors attending to make sure the correct changes were in place. We aim to provide the best care possible for everyone concerned and for the office staff to be professional, approachable, along with being understanding and compassionate.