Thank you so much for your kind words. It was a real pleasure getting to know your grandad and ensuring that we were providing the best possible care and support for him. We pride ourselves on being able to provide continuity of care which enabled us to do what was right for your grandad as his needs changed. We also wanted to make sure that you had peace of mind when you weren't there. Your grandad was a lovely gentleman and it was an honour to look after him.