Thanks for taking the time to review us on Homecare.co.uk; we really appreciate all feedback received (both positive and negative), to assist us in making future improvements. We are really pleased you find your 'Mum's care is excellent and that you feel our staff know all your Mum's needs. We are sorry to hear that those who may visit when regular care staff aren't available (normally due to leave or sickness from time to time), do not always stay their full time and could perhaps help out more with making a drink and washing pots (and also take on board your comment re weekend staff). Please rest assured your comments will be passed on to the service manager to allow compliments to be passed on where needed and any issues to be looked into and investigated further where this is required. Thanks again for your feedback and comments.