Thank you for your review which we were disappointed to have received, we always strive to get things right but on this occasion, we have clearly failed to meet our own extremely high standards along with your expectations. We always try to do our best to accommodate our customer's requests regardless of how short notice they are or how difficult it is sometimes to adjust everything to meet a very specific requirement. We have addressed the issues raised in your review directly with you and hopefully, your complaint has been satisfactorily dealt with and you are now happy with the way our Management Team are managing your care. I am pleased you don't have a problem with our carers which you have been kind enough to mention above and have also praised them directly to our Management Team over the phone.<br>We are always seeking to improve our service so we never leave anyone disappointed or wanting to make a complaint, please accept my apologies. Changes have been made and lessons learned.