Thank you for taking the time to review us; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements to our services. We are pleased that you feel the service is good but note that you say, 'from time to time it lapses'.  Please contact your local office on the usual number and let us know if there is anything you would like us to look into, we will be more than happy to try and help. Thanks again for reviewing us on Homecare.co.uk.