Thank you for taking time to offer honest feedback on your experience with Hallam24. We take your views very seriously and we are very concerned that your efforts to have your concerns addressed were not done in a timely manner. Thank you for appreciating our carers who deserve nothing but praise as frontline staff. We will aim to improve our communication under our continuous service improvement targets. We hope your experience will get better going forward and a member from the senior management is going to contact you for a review and learn from the whole experience.