Thank you for your opinion in regards to how you feel about UCS. However, I can confirm that your complaint was dealt with swiftly and in line with CQC, Coventry City Council, UCS complaints policy, and procedures. Furthermore, the outcome of the complaint was written to you as soon as a verdict was reached with detailed actions that were to be taken to resolve the above mentioned concerns. We take every service users opinions and complaints very seriously and investigate each one to its conclusion. <br>We are constantly improving as a business and every service user matters to us.  <br>All the best.