Thank you for taking the time to review us on Homecare.co.uk.  Feedback is really important to us (both positive & negative), to assist us in making further improvements in the future.  We are really pleased that you find some of our staff 'extremely good' and that you feel they 'exceed all expectations' but are sorry you feel that others 'aren't as eager'...  Please rest assured that your comments have been fed back to the Care Service Manager for her to look into further, in order to ensure any possible issues are dealt with as needed.  In the meantime, if there is anything you would like to discuss further, please don't hesitate to get in touch with the office (on your usual number) and we will be more than happy to try and help.  Thanks again for your feedback & comments - Thank you!