Thank you so much for you taking the time to write this review. One of the areas we work very hard on is speed of response, flexibility, and providing peace-of-mind to loved ones that they can entrust care of their loved ones to us. The care staff who looked after your mom loved visiting her. Each client is indeed very dear to us and we always want to become an extended member of the family, able to do whatever is needed to enhance day-to-day life and ensure they can remain in their own home for as long as possible.