I am extremely saddened to read your current review as you should not have felt obligated to look for a new Provider when our Supervisor (not Manager), whom you were very fond of, left us suddenly. Caremark operate as a Team and are not reliant on any one individual to ensure our service is consistent.  I would have happily continued to provide your husband's care.  I must correct you again regarding my refusal to speak with you when you called my office. I am more than happy to speak with all our clients and regularly do. I am still willing to speak with you, in person or by phone, to discuss any misunderstandings you may have about our service. As a gesture of good will, I would be prepared to offer you a substantial discount if you were prepared to have a discussion with me and reconsider coming back to us with my full guarantee that your husband will be cared for with the highest level of support our Team can provide.