Thank you for taking the time to complete this feedback. <br>I note you have mentioned continuity issues and the number of staff who attended your home.<br>Unfortunately, the impacts of COVID-19 have been felt across the care sector resulting in staff shortages and increased demand; therefore, affecting our ability to provide regular staff.<br>We use our customer feedback to address any areas of development so we can continually improve.<br>We will ensure that we pass on your positive comments to the staff team who attended your calls.