Hello Jean, <br>Thank you for taking the time to leave us a review and providing us with feedback. We take all feedback very seriously and pride ourselves in the normal excellent reviews we receive.<br>We’re sorry to hear that your experience is not matching your expectations. Whilst this last year has been like no other, we have had to endure very difficult times in supporting everybody during the Coronavirus outbreak and through these unprecedented times.  We cannot respond more fully on this platform due to GDPR, but conversations regarding this situation are ongoing and once again, we are very sorry that you feel the experience did not meet your expectations.  <br>Your latest email has just been responded to and we look forward to working with you to meet Mum's outcomes.