Hello, thank you for taking the time to leave a review. We welcome all feedback, whether it be positive or negative as we use it to improve the service that we provide. Hopefully, after speaking with our Care Manager you are a bit more clear on the reasoning behind some of the points mentioned above. We're sorry to hear that Kare Plus didn't exceed your expectations on this occasion. However, I can ensure you that we are constantly reviewing and developing our processes, training and staff supervisions to ensure that occurrences like staff lateness are minimized as much as possible in the future. Again, thank you for taking the time to leave a review. If there is anything else we can do please contact the office and the team will be more than happy to speak with you.