Dear Shirley, <br>Thank you for your kind words, we are very pleased that your mum and yourselves are happy with the care that all of our staff have carried out. <br>Our aim is to ensure care is centred around your mum's wishes, needs and preferences as well as giving her a voice in how she wants her care to be done, at the same time as ensuring that your mum is safe. Communication between our service users, their families and multidisciplinary teams are something that we are very proud of. <br>Again thank you and we will pass your comments to all of our team.