We are sorry to note that you had a bad experience.<br>Unfortunately, as a care company, our staff are only covered to complete tasks that are set out on a care plan, therefore they were unable to carry out duties like changing the puppy's mat, cleaning up dog mess, etc.<br>Unfortunately, we had to pass the package back due to our zero-tolerance policy to any form of abuse.<br>We pride ourselves on delivering care in an environment that is safe, friendly and free of any form of abuse to clients and also to our staff.<br>Please note you have spoken to a care coordinator at the office but not the manager. If you would like to speak to the manager then please contact me at the office.