We are deeply sorry you feel this way and received what you describe as a negative experience. We only wish you had brought this to our attention sooner before the client’s care was terminated. <br><br>In our files, all concerns were addressed and resolved. We had followed our protocols for safeguarding our clients and supervising the carers involved. As well as monitoring their performance through spot checks and client feedbacks.<br><br>Management had followed up for feedback, which was that all was well up to the last day of care provided. <br><br>We will take concerns and feedback on board and continue to improve through partnerships to be able to achieve a high standard of person-centred care to the best of our abilities.