Dear Daphne. First of all, I would like to thank you for taking the time to write this review and we are so pleased to read about your good and positive experience with myself and another staff member. Rest assured that all our care staff receive professional training through the exclusive Alina Homecare Academy to equip them with the appropriate skills and knowledge to support each client’s unique needs and to provide the high-quality service Alina demands. We understand your need to have regular carers coming in and we do try wherever possible to provide this continuity of service. However, sometimes this situation is unavoidable due to staff being on annual leave. Kind regards, Vicki.