Hi Alasdair<br>Thank you so much for taking the time to provide such a wonderful detailed review of the care we recently provided for your father. We endeavour to provide tailored, individualised care for all of our customers so it really is heartening and rewarding to hear that you have been very satisfied with our service.<br>We acknowledge that our customer's needs can change on a daily basis, which can often be a stressful and frightening experience for customers and their families. So I would like to thank you for keeping the lines of communication open with our team as this is what allows us to provide person-centred care.<br>I will be sure to let our care and office team know that you have been very satisfied with the care and attention we have provided for your father. I know they will all be very appreciative of such wonderful feedback.<br><br>Very best regards from all the team at Bluebird Care Dunbartonshire.