We are sorry to hear your experience, this is not aligned with regular feedback Westmorland Homecare receive and has instigated an internal investigation to clarify the background and timeline of events, leading to us providing the full contractual notice on the care package.<br>This investigation has shown Westmorland Homecare persistently tried to provide high-quality care, however, due to concerns about the safety of our staff, could not continue providing care within the client’s home.<br>This was not an easy decision to make. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for, despite all efforts. <br>We are happy to discuss the investigation with you, please contact our Lancaster branch at your convenience so a senior staff member can privately explain the events which took place.