Hi Toby, thank you for your review. I am happy you believe your mum received 5-star care, that is the aim. The care staff "excellent, professional, well presented, and kind" these are the basic attributes all our care staff must have, thank you for the feedback. I was not aware that there was a strained relationship between you and management. I assume there was a good working relationship with management, as management was available to you seven days per week. There are no rules prohibiting staff from speaking with service users and family. However, the staff is reminded to maintain professional boundaries. Staff time off is planned with staff and at no time was staff given one hour notice for breaks. The statement "there's little care towards the welfare of the carers" is categorically untrue. All our staff is paid well above the national living wage. Please feel free to ring me to discuss any unclarified issues.