We are hugely grateful, Nicky, for this very supportive and generous review (which has been passed on to all staff), and thank you so much for taking the time to write it, reflecting our care of your mother over the last few months. Achieving peace of mind for sons and daughters is also a large part of what we set out to achieve, in addition, to providing great care and support for those you love. Being responsive, throughout the team, and empowering and training them to simply 'do the right thing' allows us to be both proactive for their better welfare, but also reactive when unexpected things happen at short notice.