Care providers are facing challenges due to the current pandemic, and Stockwellcare is no exemption, as some care workers are on self-isolation because of Covid-19. However, we are doing our best in ensuring that all our service users received quality care according to their support plan despite these challenges. Therefore, there might be some occasions the care workers are running late, which had informed the service user prior to time of care visit. On this particular service user, the regular care worker was off sick, and as result, we have to find a replacement care worker as per practice to ensure continuity of care so that this service user received care accordingly based on her support plan.