I am very sorry that we did not meet your expectations. While the carer we provided may not have had “hands-on” experience, to pass our 10-day programme (which includes specific Dementia training) they will have achieved the skills and competencies to be outstanding as well as having the right values and compassion to be a Christies carer.  <br><br>It is something that seems intuitive; that an experienced carer will be better than a new carer who has just been trained, but our newly trained carers are just as good as our experienced carers. <br>How do I measure how good a carer is? I ask the client whether he or she would like that carer back.<br><br>For both newly-trained and experienced carers, the success rate is more than 90%. There is no statistical difference between them.