We commenced service for K M on Christmas day and our senior carer attended to him. She found out what his needs are and carried out tasks to a high standard. This was to reduce the number of human contacts K M has due to Covid19 however, the office and our senior carer spoke to him on a daily basis to ask what his requirements were. We as an agency have gone above and beyond in order to satisfy K M. On multiple occasions, K M has called, whilst the carer was on call, in order to extend the time as he wanted additional tasks to be done. We even carried out tasks for his family members just to make him happy. When the restrictions were relaxed, the manager did go out to carry out a risk assessment for K M and sat down with him to know what is expectations were from us as an agency. We have all our clients best interests and carers called us daily to update us on K M care support and informed us of his well-being. Our carers supported K M with activities indoors and outdoors.