Thank you very much for taking the time to leave us a review. We really appreciate your feedback and we are sorry that your wife was unhappy in this instance. On the rare occasion, we do have a staff absence, we will always cover care calls so that our customers are still supported in their own homes and do our best to find the most suitable carer, although we are more limited when we are trying to cover care last minute. We always find information like this very constructive when we are looking at where we're doing well and what we need to improve on, so thank you for sharing this with us. I will also be delighted to pass on your kind words to your wife's regular carer, who I know will be very happy with your comments. Please do get in touch with me directly if you would like to discuss anything further. Best wishes.