I'm not sure if you were looking at the correct website as our website contains our general email address and telephone numbers and also our Covid policy at the footer is accessible for all to see. Our website address is www.laurelhomecare.co.uk.  Please be assured that all incidences regarding Covid are dealt with on an individual basis taking into consideration the client's risk rating, our Covid policy, staff safety and current government guidelines. I would like to reassure you that all complaints and concerns are taken seriously by myself and the management team and dealt with according to our policies. I am disappointed to read this review when I have personally responded to your direct complaint to me and we have not yet met to discuss the incident.