Thank you for taking the time to complete your review, we appreciate all feedback received and are pleased you find our staff generally helpful. We are sorry that a regular carer left and that you miss her but we hope that, in time, you will feel the same about the newer care workers who visit you. Please rest assured that all care workers have completed our training programme and are working towards (if not completed) their nationally recognised care certificate qualification. If you have any issues or anything you'd like to discuss further, please contact our office on your usual contact number and a member of our team will be happy to have a chat and will do their best to support you with resolving any problems. Thanks again for submitting your review.