Thank you so much for this positive feedback, which we value greatly and never ever take for granted. We work really hard to be a caring and loving extended member of the family, also allowing, as you say, 'family to be family'. In this case, visiting a couple of times every day, we are able to provide a very personalised support package, and at preferred times, as far as we are able. We love having that continuity of support, with a small number of regular care staff.